Shipping & Delivery Information

Free Shipping Policy

• Free Ground Shipping is available on orders of $100 or more within Canada and the 48 Contiguous United States.

• Orders under $100 (CAD/USD) are subject to an $8 flat-rate ground shipping fee.

• To qualify, the order total must be $100 after discounts, coupons, or promo codes are applied.

• Gift cards are not subject to shipping charges.

• In-store orders requiring shipping are subject to a $10 flat-rate fee, regardless of total value.

Shipping & Processing Times

Canada Orders

• Dispatched from our Mississauga warehouse.

• Processing time: 4–6 business days (allow 7–8 days during holiday seasons).

• Alteration orders: 8–10 business days.

U.S. Orders

• Processed through our U.S. logistics partner.

• Standard processing time: 7–9 business days.

• Alteration orders: 8–10 business days.

International Orders (Outside Canada & U.S.)

• Dispatched from our Mississauga warehouse.

• Processing time: 4–6 business days (allow 7–8 days during holiday seasons).

• Alteration orders: 8–10 business days.

Orders placed on weekends or holidays will begin processing on the next business day.

Transit Times

• Ground Shipping (Canada & U.S.): 3–8 business days after dispatch.

• Ground Shipping (International): 10–14 business days after dispatch.

• Made-to-Measure Orders:

  • Shirts: typically 4–6 weeks.

  • Suits, trousers, sportcoats: typically 6 weeks.

  • Note: Timelines are estimates; occasional delays may occur.

Tracking Your Order

Once shipped, you’ll receive an email with a UPS tracking number. You can track your order at UPS Tracking
Please note: once a shipment leaves our warehouse, delivery addresses cannot be changed or redirected.

Taxes, Duties & Fees

Canada Orders

• Federal and provincial taxes are applied at checkout.

U.S. Orders

• Prices shown in USD.

• Exchange rates may vary based on your credit card company or bank.

• Customs and brokerage fees are non-refundable.

International Orders

• Prices shown in USD and subject to your bank’s conversion rate.

• Customers are responsible for all customs duties, taxes, and clearance fees, unless prepaid at checkout.

• If you refuse delivery or decline to pay duties/fees, return shipping costs will be deducted from your refund.

Duties & Taxes Calculator

As of June 30, 2023, our checkout includes an automatic calculator for duties, taxes, and fees. You can choose to prepay these at checkout to avoid additional charges at delivery.

• If you prepay: no additional fees will be due on delivery.

• If you opt out: you are responsible for paying any duties/fees in your country upon delivery.

Duties & Fees Reimbursement

We offer reimbursement for customs duties and fees (excluding taxes/VAT) up to 25% of the paid amount as store credit.

• Requests must be submitted within 30 days of receiving your order.

• Store credit will be applied to your account.

Questions?

For assistance, please contact our Customer Service team: info@spierandmackay.com