Shipping & Handling
We wanted to take a moment to update you on the latest regarding tariffs and cross-border shipments to the United States.
Despite recent discussions and concerns around potential changes with regards to the Tariff announcement yesterday, we can confirm that the $800 USD De Minimis exemption remains in place. This means that shipments valued at $800 USD or less can still enter the U.S. without incurring duties.
For our customers, this ensures that purchases under this threshold will continue to arrive without unexpected costs or delays due to tariffs/duties.
We’ll continue to monitor the situation closely and keep you up to date of any changes that may affect your experience with us. As always, our priority is to make the process as smooth and transparent as possible. Should you have any questions or need further clarification, please don’t hesitate to get in touch with us at info@spierandmackay.com.
Thank you for your continued support during these uncertain times.
FREE SHIPPING ON ORDERS OF $100 OR MORE
We are pleased to provide Free Ground Shipping on all orders of $100 or more within Canada and the 48 Contiguous United States. For orders up to $99.99 CAD/USD, a standard $8 flat rate ground shipping fee applies.
CANADA AND UNITED STATES SHIPPING AND DELIVERY INFORMATION
All products are dispatched from our Mississauga warehouse. Our processing time is 4-6 business days from the date the order is received and payment is confirmed (7-8 business days during the holiday season). Orders made on weekends or holidays will start processing on the following business day.
Usually requires 3-8 business days for delivery after leaving the warehouse, depending on the destination address. We partner with UPS for shipping.
Please be aware that the 4-6 week timeframe is a general guideline. Occasionally, custom orders may arrive in less than 4 weeks or slightly exceed the 6-week period due to unexpected delays. Our tailors strive to process all orders as swiftly as possible. However, given various unforeseen factors, we cannot guarantee the 6-week timeline. Typically, shirts are completed in about 4 weeks, while suits, trousers, and sportcoats take around 6 weeks.
After your order is shipped, you will receive an email with a UPS tracking number, which you can use to track your package at (https://www.ups.com/track). Please be aware that once the shipment has departed from our warehouse, we cannot alter the delivery address or redirect the package.
We apply and collect the necessary federal and provincial taxes for all Canadian orders during checkout. For orders to the United States, prices are displayed in US Dollars and may be affected by the conversion rate of your credit card company or bank at the time of the transaction, if applicable. Please note that customs & brokerage fees are non-refundable.
As of June 30, 2023, our website now features a calculator for duties, fees, and taxes for international customers at checkout. This allows the exact amount to be calculated and paid during purchase, eliminating the need for additional payments upon delivery. This update aims to streamline and simplify the purchasing process for our international customers.
If you opt-out of paying the duties, fees, & taxes at check out, the customer is responsible for any duties, fees, and taxes in their own country. These charges are generated by local authorities and are not created or assigned by Spier & Mackay.
If you refuse to pay the customs & duties on your order, or refuse delivery of the package, then the cost of returning the package to our warehouse in Canada will be deducted from your refund.
Custom Duties & Fees Reimbursement
We provide reimbursement for duties and fees (excluding taxes/VAT) on international orders to 25% of the paid amount, which will be credited to your account as store credit. To qualify for customs reimbursement, your request must be submitted within 30 days of receiving your order delivery.
If you have any questions, please contact our Customer Service team at: info@spierandmackay.com