Terms & Conditions

We do not authorize the purchase of our merchandise for resale purposes. To enforce this policy, we may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. We also reserve the right to cease doing business with those customers violating this policy. We may modify this policy at any time without prior notice. This limits on purchases policy applies to all purchases made at our showroom and through our website, www.spierandmackay.com.

Spier & Mackay is not responsible for errantly entered information. Style selections and sizing entered online are the sole responsibility of the purchaser. Spier & Mackay follows a proprietary algorithm that is deemed correct based on the measurements given. If you require these standards, please email custom@spierandmackay.com or call 905-670-3388. Spier & Mackay takes every effort to ensure each garment is made to the highest standards possible and to verify each garment at different stages of production.

If Spier & Mackay finds any discrepancies in the entered information, Spier & Mackay will contact the purchaser for verification and confirmation. If it is found that the finished garment was made in error by Spier & Mackay, Spier & Mackay will accept responsibility and alter the garment or replace it if necessary at no cost to the purchaser.

Please note that the customer is responsible for all measurements and style details submitted for custom orders, and these details cannot be changed once the order has been submitted to our factory. As such, please double-check all measurements and details before finalizing your order to ensure that the information is correct.

If you need to request any changes or adjustments to an existing custom order, please contact our production team at custom@spierandmackay.com within 48 hours of your order being submitted.

First Test Shirt - Remake (Online Orders)

For online custom shirt orders, the measurements and style details submitted are the sole responsibility of the customer. For new customers to our custom shirt program, we offer one complimentary remake on your first order to allow you to improve the fit and measurements if necessary. However, any subsequent remakes will be subject to a charge of 50% of the original price of the shirt.

The remake will incorporate all feedback and changes requested by the purchaser. In the event that the original fabric is no longer available, the purchaser is welcome to select a replacement fabric at the same price point as the original.

Perfect Fit Guarantee - In Person Only

We offer a perfect fit guarantee if you are measured in person by one of our tailors or qualified assistants. If for any reason the shirt is not fitting to the customer’s satisfaction, we will alter or re-make the garment free of charge.

Occasionally there may be information on our Sites that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Sites is inaccurate at any time without prior notice, including after you have submitted your order.

We have made every effort to display as accurately as possible the colors of our products that appear on the Sites. We cannot guarantee that your computer monitor’s display of any color will be accurate.

All pricing on our Canadian website is shown in Canadian Dollars (CAD), and all pricing on our U.S. website is shown in U.S. Dollars (USD).

We reserve the right, at any time in our sole discretion, to modify, suspend or discontinue the Site or any service, content, feature or product offered through the Site, with or without notice; charge fees in connection with the use of the Site; modify and/or waive any fees charged in connection with the Site; and/or offer opportunities to some or all users of the Site.

You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or any service, content, feature or product offered through the Site.

Unless otherwise noted, the Site and all materials on the Site, including text, images, illustrations, designs, icons, photographs, video clips and other materials, and the copyrights, trademarks, trade dress and/or other intellectual property in such materials (collectively, the “Contents”), are owned, controlled or licensed by Spier & Mackay. Other trademarks appearing on the Site are the trademarks of Spier & Mackay and/or its subsidiaries.

The Site and the Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce, except as noted above, publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Site.

Unless otherwise specified, the Site and the Contents are intended to promote Spier & Mackay’s products and services available in Canada and the United States. The Site is controlled and operated by Spier & Mackay from its head office in Mississauga, Ontario, Canada.

Your submission of personal information through the Sites is governed by our Privacy Policy. This Agreement incorporates by reference the terms and conditions of the Privacy Policy.

The Site may contain links to other websites that are not under the control of Spier & Mackay. Spier & Mackay has no responsibility for the linked websites, nor does linking constitute an endorsement of any linked website. Links are provided solely for the convenience and information of the Site’s users.

You agree to defend, indemnify and hold Spier & Mackay harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site and/or your breach of any representation, warranty, or other provision of the Agreement.

These terms are effective unless and until terminated by either you or Spier & Mackay. You may terminate this Agreement at any time. Spier & Mackay may also terminate this Agreement at any time without notice and, accordingly, may deny you access to the Site if, in our sole judgment, you fail to comply with any term or provision of the Agreement. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Agreement for all purposes.