Frequently Asked Questions

Canada: Off-the-rack products ship within 4–6 business days.

United States: Off-the-rack products ship within 7–9 business days.

With trouser hemming: Please allow an additional 3–4 business days (total: 7–10 days for Canada, 10–13 days for the U.S.).

Custom Shirts: Production + shipping takes about 4–6 weeks. First-time custom shirt customers will receive 1 shirt first for fit approval before the balance is produced (within 4–5 weeks).

Made-To-Order (MTO) suits & sport coats: Approximately 7–8 weeks for production + shipping. All custom garments are shipped directly from our factory to the customer.

Note: Timelines may be slightly longer during peak periods (e.g., Black Friday, Boxing Day).

We ship worldwide to the following regions:

NORTH AMERICA

Canada
United States

SOUTH AMERICA & CARIBBEAN

Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Jamaica, Panama, Paraguay, Peru, Uruguay, Venezuela

UK / EUROPE / AFRICA

Albania, Algeria, Andorra, Austria, Belarus, Bulgaria, Cote D’Ivoire, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Lithuania, Luxembourg, Mauritius, Monaco, Morocco, Netherlands, Netherlands Antilles, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Uganda, United Kingdom

ASIA / MIDDLE EAST

Armenia, Botswana, China, Egypt, Estonia, Hong Kong, Indonesia, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Latvia, Macau, Malaysia, Mongolia, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Vietnam

AUSTRALASIA

Australia, New Zealand, Papua New Guinea, Philippines

Note: International orders (outside Canada) are charged in USD and subject to your bank or credit card’s conversion rate.

Yes. For orders outside Canada and the U.S., we offer a 25% reimbursement (store credit). on any duties & fees (excluding taxes/VAT) if you provide proof of payment.

Requests must be submitted within 30 days of delivery.

Yes. At checkout, you can opt out of pre-paying duties. If you do, you’ll be responsible for paying any customs fees upon delivery.

Note:If you refuse to pay customs or reject delivery, the return shipping cost to Canada will be deducted from your refund.

No. To better serve our U.S. customers, we now use a U.S.-based logistics partner. All duties and tariffs are cleared before shipping.

This means:

• No surprise charges at checkout
• Tariff-inclusive pricing across the site
• A simpler, seamless experience from order to delivery

*Spier & Mackay reserves the right to update, modify, or cancel these policies at any time without prior notice.

Most of our shirts are made from 100% cotton, so some shrinkage is normal during the first few washes. To minimize this, we recommend washing in cold water and hanging to dry. If you follow these instructions, shrinkage should be limited to about 1–3% over the first 2–3 washes.

Note: Tailored garments (suits, sport coats, trousers) should never be machine washed. Please dry-clean professionally.

Our off-the-rack shirts are developed with experienced master tailors and come in multiple sizes and body fits to accommodate a wide range of body types. If our standard sizing doesn’t work for you, we also offer an expanded sizing range through our Custom Shirt Program.

I'm not sure what size I wear in your garments. How can I figure out my size/fit before placing an order?

We recommend booking a phone appointment with one of our Product Specialists. Using your measurements, they can determine the best size for you.

Suits/Jackets: Based on chest measurement (e.g., 40” chest → size 40 jacket)

Dress Shirts: Based on neck measurement (e.g., 15.5” neck → size 15.5 shirt)

We generally recommend ordering 1–2 items first to determine your best fit. Once you’ve found the right size, you can order more with confidence. If you’re unsure, book a Product Specialist appointment: Book Here

Vanity sizing is when garments are cut larger than the size on the label (e.g., pants labeled 32” that actually measure 36”). This can be misleading. Spier & Mackay garments are cut true-to-size, so depending on what brands you normally buy, you may need to size up in our products.

Dress Shirts: Sized by neck + multiple sleeve lengths

Sport Shirts: Sized by neck, but with one standard sleeve length per size

Casual Shirts: Alpha sizing (S, M, L, etc.), cut shorter to be worn untucked

We release two seasonal collections each year (Spring/Summer & Fall/Winter). However, we always carry core products such as:

• Wool suits in navy, gray, and black
• White and blue dress shirts
• Oxford cloth shirts

Our suits are sold as a standard Drop 6 (e.g., size 38 jacket comes with size 32 trousers). If you’d like a different trouser size, add a note in the comments at checkout. If available, we’ll swap them before shipping.

Note: Trouser swaps cannot be made after an order has been received and may not be available on Final Sale or Red Label suits.

Slim Fit: More tapered leg, shorter rise

Contemporary Fit: Slightly roomier through the seat and thigh, regular rise

Classic Fit: Most relaxed, generous room throughout

Contemporary Fit: Regular/standard fit with some shaping

Slim Fit: Tapered cut, closer to the body

Extra Slim Fit: Trimmest silhouette

We recommend visiting a local tailor or menswear shop for precise measurements. Key areas: neck, chest, waist, hips/seat, thigh. Compare these with our online size charts for best results.

Unlike standard dyeing (fabric dyed before sewing), garment-dyeing dyes the finished garment. This creates a softer fabric with richer color, subtle variations, and unique fades over time. You’ll find garment-dyed fabrics in our casual pieces like chinos, shirts, and outerwear.

Short: 5’8” and under

Regular: 5’9” – 6’0”

Long: 6’1” – 6’3”

Custom/Made-to-Order: Over 6’3”

Neo Cut: Italian-inspired, unpadded shoulders with spalla camicia, wide lapels, high-rise pleated trousers with side tabs

Regular Cut: Timeless style, lightly padded shoulders, 2-button jacket, flat-front trousers with belt loops

English Cut: British-inspired, structured shoulders with roping, tapered waist, ticket pocket, often available in peak lapel, three-piece, or double-breasted options

Our Red Label suits use 100% wool fabrics without any synthetics such as polyester. They also feature a half-canvas construction for a higher-quality garment that lasts longer and molds to your body over time for a personalized fit. Other notable details include sous bras underarm shields, double rear vents on the jacket, and non-functional sleeve buttons that allow for easy alterations at your local tailor.

Our Red Label suits feature a unique “Tailored” fit that is slightly different from our standard Slim & Contemporary fit suits. The jacket fits similarly to our Contemporary fit jackets, and the trousers are between a Slim & Contemporary cut that is designed for a slightly trimmer, more modern style.

*Spier & Mackay reserves the right to update, modify, or cancel these policies at any time without prior notice.

OTR and custom orders can be cancelled within 48 business hours of being placed.

After this window, the order will have entered processing and can no longer be canceled.

We accept the following secure payment methods:

• Visa & Mastercard – Processed through Stripe
• PayPal – For Canadian customers only
• Sezzle – Buy now, pay later with no interest (details below, for Canadian customers only)

All payments are handled by trusted, accredited transaction partners to ensure your information is secure.

Since 2018, updated U.S. state laws require retailers to collect sales tax once sales exceed certain thresholds in a state. As we’ve surpassed those thresholds, we are required to collect sales taxes in applicable jurisdictions. Canadian customers are charged GST/HST based on their province.

Sezzle is a buy now, pay later payment option that allows you to split your purchase into 4 equal, interest-free payments. We process your order as if it were paid in full, but you only pay a portion upfront.

At checkout, select Sezzle as your payment method.

• New customers: Create a Sezzle account.
• Returning customers: Log into your existing account.

Sezzle performs a soft credit check (does not affect your credit score).

Once approved, you pay 25% upfront. The remaining balance is split into 3 equal installments, charged automatically every two weeks.

No interest or fees as long as payments are made on time.

*Spier & Mackay reserves the right to update, modify, or cancel these policies at any time without prior notice.

To request a return, please contact our returns team at returns@spierandmackay.com. A representative will confirm if your order is eligible and provide you with a prepaid return label (for Canadian and U.S. customers) or return instructions (for international customers).

Full-price items: Eligible for return within 30 days of delivery.

Sale or discounted items: Eligible for return within 14 days of delivery.

Please note: Final Sale items are not eligible for return.

Once your return has been received and inspected by our team, refunds are typically processed within 5–9 business days back to your original method of payment.

No. Original shipping fees are non-refundable.

Yes, price adjustments may be available if:

• The request is made within 14 days of the original purchase date.
• The same item (size, fit, colour) is still available at the lower price.

To request a price adjustment, please contact our customer service team at info@spierandmackay.com.

Exclusions:

• Price adjustments are not offered on Flash Sales or Final Sale items.
• Coupons or promo codes cannot be applied retroactively.

Important: If you receive a price adjustment in the form of store credit and later return the item for a refund, the credit will remain in your account. It will not be refunded back to your original method of payment.

*Spier & Mackay reserves the right to update, modify, or cancel these policies at any time without prior notice.

OTR and custom orders can be cancelled within 48 business hours of being placed. After this window, the order will have entered processing and can no longer be cancelled.

Not always. Our Made-to-Order (MTO) program is based on our existing off-the-rack (OTR) sizing patterns, so no new pattern is created. However, when you order a Made-to-Measure (MTM) shirt, our factory creates a unique pattern tailored to your specific body measurements—or measurements from a shirt you already own. This added customization is why MTM shirts are priced slightly higher than MTO.

Both offer customization, but they serve different needs:

Made-to-Order (MTO): Based on our standard OTR sizing. Ideal if you already know which size and fit works for you in our garments. You can choose from a wide selection of fabrics, collars, cuffs, buttons, and other details to create a shirt in your preferred size and fit. Great for customers who are happy with our OTR fit but want more variety in fabrics or style options.

Made-to-Measure (MTM): Adjusted from our standard sizing using your custom measurements. You can provide body measurements from a tailor or measurements from a well-fitting shirt. Best suited for customers who have difficulty with stock sizing or prefer a more personalized fit.

MTO is built on our OTR sizing. We recommend trying some of our OTR shirts first to determine your best size and fit. From there, you can select fabrics, collars, cuffs, buttons, and other style details to create your shirt. It’s a simple way to design a custom shirt with the fit you already know works for you.

Both MTO and MTM shirts are custom-made. Please allow 4–6 weeks for production and delivery.

For first-time custom shirt customers, we will only make one test shirt initially. Once the size and fit are confirmed, we’ll proceed with producing the remainder of your order. This ensures your final shirts are made to your exact fit.

At this time, we can only accommodate fabrics, styles, and details offered through our standard custom program.

For dress and formal shirts, we recommend classic, year-round fabrics such as poplin, fine twill, royal twill, or Panama weave. White is the most traditional choice, but light blues and subtle stripes are also timeless for business and formal wear.

For casual wear, fabric choice depends on the season:

Warm weather: linen, cotton-linen blends, madras checks

Cooler weather: flannel, corduroy, oxford cloth

Oxford is one of our most popular shirting fabrics, known for its distinct basketweave texture, mid-heavy weight, and slightly coarse hand feel. A staple of Ivy League and prep style, oxford shirts are usually designed with a button-down collar and breast pocket. They’re highly versatile—equally at home with a sport coat or with jeans and chinos.

Collars: Spread collars like C2 Classic Spread or C7 Classic Full Spread

Fronts: PL1 Classic Placket or PL3 French Turn Placket (PL4 Hidden Placket works well with bow ties)

Cuffs: Button cuffs for versatility, French cuffs for formal occasions

Back: B0 (No Pleats) or B2 (Side Shoulder Pleats) for a clean look

Pocket: None for the most formal appearance

Colours/Fabrics: White is the most formal, blue is versatile, and lighter colours (pink, lavender) work well in warmer months. Best fabrics include poplin, twill, end-on-end, and Panama weave.

Collars: Button-down collars (C3-K, C3, C22) are classic; spread collars (C2, C4, C7) are also popular

Cuffs: Button cuffs only

Fronts: PL1 Classic Placket, PL2 Narrow Placket, or PLP Popover for a unique twist

Back: B1L Centre Pleat with Locker Loop for a more casual look

Pocket: Optional—many casual shirts include one

Fabrics: Oxford, linen, flannel, corduroy, denim, chambray

Collars: C2 Classic Spread, C7 Classic Full Spread, or C13 Italian Spread (never button-down)

Cuffs: French cuffs are standard; F9 Cocktail Cuffs are a stylish alternative

Fronts: Choose from our tuxedo placket styles (stud-ready) or the PL4 Hidden Placket if you prefer buttons

Back: B0 (No Pleats) or B2 (Side Shoulder Pleats)

Pocket: None

Buttons: White river shell or mother-of-pearl

Fabric/Colour: Always white; recommended weaves include poplin, twill, end-on-end, and Panama weave

*Spier & Mackay reserves the right to update, modify, or cancel these policies at any time without prior notice.

Both programs offer a version of custom tailoring, but they differ in fit and process:

Made-to-Order (MTO): Based on our off-the-rack (OTR) sizing and measurements. This program is ideal for customers who have already tried our OTR suits and know which size and fit works best. You can choose from a wide selection of fabrics, jacket models, linings, buttons, pockets, and other style details to create a custom suit. MTO is perfect if you’re satisfied with the fit of our OTR garments but want more fabric and style options.

Made-to-Measure (MTM): Offers a more personalized fit through detailed body measurements. A unique pattern is created for you based on these measurements, resulting in a garment tailored specifically to your body. Because MTM requires in-person measuring, this program is only available in-store.

MTO is built on our standard OTR sizing. We recommend trying on our OTR garments first to identify your ideal size and fit. From there, you can customize your suit by selecting fabrics, linings, buttons, pockets, and other style details. This program is designed for customers who already know their size and want the freedom to personalize their suit’s look and details.

Approximately 7–8 weeks for production and delivery. All custom garments are shipped directly from our factory to the customer.

At this time, we are only able to accommodate fabrics, style options, and details offered within our standard custom program.

For versatility and longevity, we recommend year-round worsted wool in classic colours such as navy, grey, charcoal, or black. Solid fabrics are the most formal and adaptable, though subtle patterns like stripes, birdseye, sharkskin, and checks are also suitable for most professional environments.

For warmer months, fabrics such as linen, cotton, and seersucker are excellent choices. For cooler seasons, tweed and flannel offer warmth and texture. Casual suits also allow for a wider colour palette, including brown, green, burgundy, and lighter seasonal tones.

Standard: A timeless, versatile jacket suitable for year-round wear.

Normal Sportcoat: Features unpadded shoulders for a softer, more casual look.

Neapolitan Cut: Inspired by Italian tailoring, with wide notch lapels, a 3-roll-2 button closure, and unpadded shoulders.

English Cut: Inspired by Savile Row, with padded, roped shoulders and a trim waist for a structured silhouette.

Tuxedo: Designed for black tie and formal occasions, featuring satin-trimmed lapels for sophisticated elegance.

Canvassing is the internal layer sewn between the outer fabric and lining of a jacket. It provides structure, drape, and comfort while molding to your body over time for a personalized fit.

Half-Canvas (standard): Runs from the shoulders to the waist. A balanced option that offers structure, comfort, and value.

Full-Canvas (upgrade): Extends the canvas through the full length of the jacket for superior drape, durability, and longevity.

Unstructured (optional): No internal canvas, giving the jacket a soft, relaxed feel—ideal for casual tailoring that wears more like a cardigan.

*Spier & Mackay reserves the right to update, modify, or cancel these policies at any time without prior notice.